Nursing Professional Development Certification (NPD-BC) Practice Exam

Which of the following best describes the goal of the TeamSTEPPS program in healthcare?

1. To enhance patient satisfaction

2. To improve communication and teamwork skills

3. To reduce clinical errors

4. To streamline operational efficiency

The correct answer is: To improve communication and teamwork skills

The goal of the TeamSTEPPS program in healthcare is primarily focused on improving communication and teamwork skills among healthcare providers. Effective teamwork and robust communication are critical in healthcare settings to ensure that patient safety is maintained and that care processes are seamless. TeamSTEPPS emphasizes the strategies and tools necessary for team leaders and members to communicate effectively, thereby enhancing collaboration and reducing misunderstandings that can lead to errors in patient care. While enhancing patient satisfaction, reducing clinical errors, and streamlining operational efficiency are important outcomes that can result from improved communication and teamwork, they are not the central goal of the TeamSTEPPS initiative. The program is structured to foster a culture of collaboration, ultimately ensuring that all team members are aligned and working together efficiently for the benefit of patient care and safety.