Nursing Professional Development Certification (NPD-BC) Practice Exam

Which element is crucial for effective communication during team conflicts?

1. Immediate resolution

2. Clear articulation of roles

3. Open demonstrations of authority

4. Ignoring the conflict

The correct answer is: Clear articulation of roles

Clear articulation of roles is essential for effective communication during team conflicts because it helps each member of the team understand their specific responsibilities and contributions. When roles are clearly defined, it minimizes confusion and allows team members to engage in productive dialogue, focusing on issues rather than personal disputes. This clarity fosters an environment where each person knows what is expected of them, which can help de-escalate tensions and facilitate collaboration in finding a resolution. In contrast, immediate resolution may not always be feasible or appropriate, as some conflicts require time for reflection and discussion to reach an understanding. Open demonstrations of authority can lead to resentment or further conflict rather than resolution, as it might silence voices instead of encouraging collaboration and open communication. Ignoring the conflict is counterproductive, as unresolved issues can fester and lead to greater problems down the line, potentially disrupting team cohesion. Thus, clear articulation of roles enables a more structured and focused approach to resolving conflicts.