Nursing Professional Development Certification (NPD-BC) Practice Exam

When dealing with a resistant team member, which strategy would most likely improve engagement?

1. Mandate participation in meetings

2. Provide personal incentives

3. Encourage open feedback and discussion

4. Limit their role in team activities

The correct answer is: Encourage open feedback and discussion

Encouraging open feedback and discussion is an effective strategy for improving engagement with a resistant team member because it fosters an environment of trust and collaboration. When team members feel free to express their thoughts, concerns, and suggestions, it empowers them and makes them feel valued within the team. This open dialogue can help to address underlying issues that may be contributing to their resistance, leading to a better understanding of their perspective and increased willingness to collaborate. Moreover, encouraging feedback can lead to constructive conversations that help clarify expectations, roles, and responsibilities. It also allows the team member to feel heard and involved in the decision-making process, which can significantly enhance their motivation and commitment to the team. Open communication can build relationships, break down barriers, and ultimately lead to greater team cohesion and productivity. This approach contrasts with mandating participation or limiting their role, which can create a negative environment and exacerbate resistance. Providing personal incentives might also fall short, as it does not directly address the root causes of resistance and may not lead to sustained engagement. By prioritizing open feedback and discussion, you open the door for a more inclusive and participatory team dynamic.